IronRise Shipping, Returns & Ordering Policy

Shipping Policy

U.S. Shipping Only (for now)
We currently ship within the United States only.

All orders are processed and shipped from the U.S. using trusted carriers such as UPS or similar services. Estimated delivery time is 2–5 business days after your order is processed. Delivery times may vary for Alaska, Hawaii, and APO addresses.

Please double-check your shipping information before placing your order. Incorrect or incomplete addresses may result in delays or undelivered packages.

IronRise is not responsible for delays, damages, or lost packages caused by shipping carriers. However, if something goes wrong, we’ll do our best to help you track it down.

If your order arrives damaged, incorrect, or incomplete, contact us immediately at craig@getironrise.com with photos of the issue.

30-Day Money-Back Guarantee

Try IronRise risk-free.

If you’re not satisfied for any reason, email us at craig@getironrise.com within 30 days of receiving your order, and we’ll make it right.

We strongly recommend contacting us before sending anything back so we can process your refund properly.

Returns & Refunds

Opened Products (First Order Only)

• Eligible for our 30-day money-back guarantee
• Limited to your first order only
• No need to return the product in most cases (we’re not trying to resell your half-used coffee… relax)

Unopened Products

To qualify for a return:

• Items must be unused and in original packaging
• You are responsible for return shipping costs
• A trackable shipping method is required

If tracking is not provided and the return is not received, we cannot issue a refund. Not because we’re evil, but because we can’t refund ghosts.

Refunds are issued once the returned product is received and inspected.

Undelivered or Returned Packages

If a package is returned due to an incorrect or incomplete address:

• We may issue a refund minus shipping costs, or
• Reship the order for an additional shipping fee

If your package is marked as delivered but missing, contact the carrier first. We’ll help where we can, but we don’t control what happens after it leaves our hands.

Damaged Orders

If your order arrives damaged:

• Email craig@getironrise.com
• Include photos of the product and packaging

If verified, we’ll send a replacement. No photo proof means no replacement. Not because we don’t trust you, but because people are… creative.

Order Changes & Cancellations

Need to change or cancel an order?

Email us immediately at craig@getironrise.com.

• If your order hasn’t been processed, we can modify or cancel it
• If it’s already in motion, it’s out of our hands

Duplicate Orders

Placing duplicate orders happens more often than people admit.

IronRise is not responsible for duplicate orders placed by customers. If it happens, our standard return policy applies.

Subscription Cancellation (If Applicable)

If you’re subscribed to IronRise:

• You may cancel after 20 days from your initial order
• This ensures you’ve had time to actually try the product

After cancellation, no further charges or shipments will occur.

General Policy Notes

• Refund requests must be made within 30 days of delivery
• We do not accept returns or issue refunds beyond this timeframe
• By placing an order, you agree to this policy

Contact

Questions, problems, existential crises about your coffee?

Email: craig@getironrise.com